Carl Barbee

Phone

Client-focused Support Engineer. Always ready to learn more, currently working on development-related skills.

Professional Experience

Troubleshoot technical issues for SaaS applications
Provide guidance around product configuration and best practices for technical and non-technical audiences
Contribute to internal and external knowledge base and documentation
Perform under strict SLAs for business clients
Manage client expectations around bugfix releases and feature implementations
Work with other product teams worldwide to resolve issues and events
Contributed to product enhancements and bug fixes in a microservices environment
Created internal service APIs for use by support teams to reduce response/delivery time for recurring client issues
Managed AWS infrastructure for microservices, using S3, SQS, and DynamoDB,
Participated in on-call rotation in 24-7-365 production environment responding to critical incidents

Amazon Web Services - Familiar with S3 (object storage), SQS (message queue), Cloudwatch (event logs), DocumentDB and DynamoDB (NoSQL databases)
Java - Stack traces, debug code. Creation and consumption of REST APIs. Familiar with Spring + SpringBoot, Swagger
GitHub - Code repo's, GitHub Actions, issue tracking
HTML5 & CSS3 - Basic page creation

SQL - Direct DB queries for reporting or troubleshooting
Kibana - Event log queries for troubleshooting, Dashboards for trends and Watchers for alerting
Postman - Troubleshooting API calls and responses

Slack - Team communication, automations and integrations with other platforms
Jira - Internal bug and issue tracking
Salesforce - External client case management and communication

Information Technology, General - Fundamentals of project management, networking, security, and systems design